Frequently Asked Questions

Everything you need to know about your Carrera® shopping experience.

How can I track my Carrera® order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.

What is your return policy for eyewear?

We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the security tag remains attached to be eligible for a full refund.

Are Carrera® sunglasses covered by a warranty?

Yes, all Carrera® products purchased through our official US store come with a 2-year limited warranty against manufacturing defects from the date of purchase.

How do I know if a frame will fit my face?

Each product page features detailed measurements, including lens width, bridge size, and temple length. We also offer a Virtual Try-On tool for selected models to help you find the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Klarna for interest-free installments.

Do you offer international shipping from the US store?

Currently, the Carrera® US Official Store only ships to addresses within the United States, including Alaska, Hawaii, and Puerto Rico.